Payments at retailers, including Woolworths, hit by Telstra outage; ATMs, EFTPOS affected

| 11.07,19. 06:06 PM |




Payments at retailers, including Woolworths, hit by Telstra outage; ATMs, EFTPOS affected


Electronic payments at retailers, including Woolworths, as well as many services across the banking system have been hit by a Telstra outage.


The supermarket giant says a Telstra network issue means its stores are having to process payments manually.


"We're working closely with Telstra to rectify the network issue as quickly as possible. We apologise for the inconvenience and thank our customers for their patience," a Woolworths spokesperson said.


Service station chain Caltex has tweeted that its EFTPOS payments are also affected.


The Commonwealth Bank has confirmed that an issue with one of its telco providers has affected ATMs, EFTPOS, some in-branch services and CommSec log-in.


Westpac said it was aware that some branches, ATMs and services in the Sydney metro region were not working because of a broader network failure in the region.


NAB confirmed it was also experiencing technical issues with some of its electronic payments services.


ANZ also confirmed via its official Twitter account that many customers were experiencing problems using EFTPOS.


"We can confirm there is a widespread issue with EFTPOS terminals in Australia. This does not appear to be isolated with ANZ, however we are working to have this resolved on our end as soon as possible."


The ABC understands that the problem relates to a payments processing network operated by Telstra and affects all banks in some way.


The system handles low value transactions and some property settlements, however the systems responsible for major transactions between financial institutions are unaffected.


Australia Post has also reported widespread problems with many of its banking and payment services.


"We're currently experiencing software issues in retail and urgently seeking a fix," it tweeted.


"EFT payments over $100 & Agency payments over $200, [email protected] withdrawals, deposits and balance enquiries are affected. Commbank withdrawals under $100 and deposits of any kind are unaffected."


Telstra working to identify and fix the problem


Telstra said it was aware of the issue and investigating it.


"We are currently investigating an issue affecting services, including EFTPOS and access to ATMs, for a number of enterprise customers nationally," a Telstra spokesperson said.


"We're sorry for any issues caused and will provide an update when we know more."


Telstra has confirmed it is a national issue and said the fault started some time between 3-4pm (AEST) and was identified by the company.


The telco said it was working to identify the issue and fix it, however at 5:10pm Telstra said it was yet to locate the problem.


abc


(Votes: 0)

Write Your Comment
Comment

Other News

Embarrassment putting Australian women at risk of cervical cancer, research finds Sydney Airport passengers evacuated after 'damaged battery' goes up in flames Pressure on Government to overhaul age pension as growing number of baby boomers leave workforce NAB warns tax cuts won't deliver much economic boost Man in custody after alleged carjacking, stabbing and 200km police pursuit Fire rips through Queensland camping park Uber driver allegedly assaults boy, five, then steals his iPad ATO says employers using Uber for staff can't get tax breaks, but those using 'taxis' can Man charged after scaling Sydney Harbour Bridge New Farm Deli, Brisbane's oldest Italian delicatessen, gutted by overnight fire Man cops axe-blow to the head during medieval battle re-enactment South Australia to become first state to ban plastic items including straws, Government says Police hunt two men after 'targeted' double stabbing in Sydney Gold Coast pub patron fends off machete-wielding attacker with pot plant Woman who killed son while driving on meth in Kuitpo, caught driving on same drug Lollipop lady hit by driver an example of violence against council workers escalating Digital licence: NSW drivers warned ahead of statewide roll out Darwin shooting: Rural property raided in connection with fatal shooting Grafton man accused of murder over fatal car crash at Glenugie 'The virus spread like wildfire': Flu outbreak blamed for death of two-year-old boy Canberra teenager left in the dark after being threatened with light rail fine Federal Government's tax cut plan passes Lower House as Labor hopes for amendments in Senate RBA cuts interest rates to new low of 1pc amid slowing economy, prompting big four banks to respond Interest rates at 1pc may be new for Australia, but we're just following everyone else into the basement Four dead, NSW aged care centre in lockdown after a flu outbreak Perth family says children were served marijuana-laced brownies from local cafe Melbourne man could commit 'grievance-fuelled violence' if released on bail, police warn Police arrest three in Sydney counterterrorism raids, accuse one of planning attack hark attack at Manly Beach leaves English Channel swimmer with 'deep gash' Three men arrested in Perth over alleged rape of 17-year-old girl on the Gold Coast