Payments at retailers, including Woolworths, hit by Telstra outage; ATMs, EFTPOS affected

| 11.07,19. 06:06 PM |

Payments at retailers, including Woolworths, hit by Telstra outage; ATMs, EFTPOS affected

Electronic payments at retailers, including Woolworths, as well as many services across the banking system have been hit by a Telstra outage.

The supermarket giant says a Telstra network issue means its stores are having to process payments manually.

"We're working closely with Telstra to rectify the network issue as quickly as possible. We apologise for the inconvenience and thank our customers for their patience," a Woolworths spokesperson said.

Service station chain Caltex has tweeted that its EFTPOS payments are also affected.

The Commonwealth Bank has confirmed that an issue with one of its telco providers has affected ATMs, EFTPOS, some in-branch services and CommSec log-in.

Westpac said it was aware that some branches, ATMs and services in the Sydney metro region were not working because of a broader network failure in the region.

NAB confirmed it was also experiencing technical issues with some of its electronic payments services.

ANZ also confirmed via its official Twitter account that many customers were experiencing problems using EFTPOS.

"We can confirm there is a widespread issue with EFTPOS terminals in Australia. This does not appear to be isolated with ANZ, however we are working to have this resolved on our end as soon as possible."

The ABC understands that the problem relates to a payments processing network operated by Telstra and affects all banks in some way.

The system handles low value transactions and some property settlements, however the systems responsible for major transactions between financial institutions are unaffected.

Australia Post has also reported widespread problems with many of its banking and payment services.

"We're currently experiencing software issues in retail and urgently seeking a fix," it tweeted.

"EFT payments over $100 & Agency payments over $200, [email protected] withdrawals, deposits and balance enquiries are affected. Commbank withdrawals under $100 and deposits of any kind are unaffected."

Telstra working to identify and fix the problem

Telstra said it was aware of the issue and investigating it.

"We are currently investigating an issue affecting services, including EFTPOS and access to ATMs, for a number of enterprise customers nationally," a Telstra spokesperson said.

"We're sorry for any issues caused and will provide an update when we know more."

Telstra has confirmed it is a national issue and said the fault started some time between 3-4pm (AEST) and was identified by the company.

The telco said it was working to identify the issue and fix it, however at 5:10pm Telstra said it was yet to locate the problem.


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